Title
How can I create another account so a colleague can access the Provider Portal?
URL Name
How-can-I-create-another-account-so-a-colleague-can-access-the-Provider-Portal
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Answer
Your colleagues may need to access the Provider Portal using their own account. To do that, they’ll each need a human account.
Human accounts can only be set up by the Tripeden.com Connectivity Team. To request an additional account please contact us with the following information:
- Full name of user
- User’s email address
- User’s direct phone or mobile number (required for 2-factor authentication)
- User’s job title
- Department
Alternatively, log into your Provider Portal, click on your company name in the top-right corner, select ‘User details’ and click on ‘Request new account’. You’ll then be given a request template to fill in.
For security reasons, the Connectivity Support team will not process any Provider Portal account requests via Chat. Please, use other channels described in this article to submit these requests.
Once the human account has been set up, the user will receive a password reset email to access the Provider Portal.
Note: These requests have to come from a user who already has an existing Provider Portal account with Administrator rights.
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If you are a Property Partner, please contact your local Tripeden.com Support team for assistance.
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