Provider Help Center

You can receive an automated email alert whenever we detect that your platform is experiencing a technical outage or delays. These alerts contain details about when the issue with your platform began, how to pause reservation failures and how to contact us for support if you need to.

The aim of these automated alerts is to help you resume business as quickly as possible. They’re in addition to the announcements we post on the Partner Portal to notify you of outages we experience on our own platform.

To receive these alerts, make sure that your emergency contact details are up to date on the Partner Portal. We recommend that you provide contact details for people at your organisation who can deal with outages and service failures at all times. Here’s how to do that:

1. Log in to the Partner Portal
2. Click on your company name
3. Click on ‘Company Settings’
4. Under ‘Emergency contact’, enter the email addresses where you want to receive automated outage alert emails

If you don’t receive an alert from us when you experience an outage, please check that your emergency contact details are correct and check your spam email folder.

If you don’t want to receive these automated alerts anymore, please delete your contact details from the ‘Emergency contact details’ field on the Partner Portal.

 

Examples of automated outage alert emails: