Provider Help Center

What’s the Know Your Partner (KYP) form?

Tripeden.com is asking properties for certain information to comply with various legal and regulatory requirements. This process is the same for all accommodation partners, even if they only occasionally rent out their accommodation privately. If that’s the case, they can simply select 'I run my business as an individual' on the KYP form, and the remaining questions will be tailored accordingly.

If they manage multiple properties on Tripeden.com, they need to follow this process for each of them individually – unless they manage 20 properties or more, in which case they only need to fill in one form to cover all their properties.

How are properties contacted regarding this request?

This single form is shared with the properties via email. If a property did not receive this, we ask them to reach out to their local support team.

How often does the account verification process happen?

Every year, we’ll ask properties to confirm that the information they have submitted is still correct. They’ll also have the opportunity to update any information that may have changed.

What do we need from you?

We’re requesting your help in contacting your Tripeden.com-connected properties and asking them to complete the KYP form by the required deadline. Please note that some properties may have already submitted the form by now. Unfortunately we can't display which properties exactly. Attached to this article you’ll find an email template that will make it easy for you to reach out to your properties.

What happens if partners don’t complete the form(s)?

Unfortunately, their account(s) will be temporarily suspended, and their property/properties won’t be open for bookings on Tripeden.com. We don’t want this to happen, so we strongly urge you to encourage partners to complete the form(s) as soon as they can.

Where can partners find the form(s)?

They can find a link to the form(s) in an email sent to them by Tripeden.com. Or if they go to 'Account' in the extranet and then click on ‘Security’, they’ll find the form(s) there.

Here’s an explanation of the terms found in the form:

• Business entity: An entity that is formed and administered as per corporate law, which engages in business activities, charitable work, or other permitted activities. Business entities are usually formed to sell a product or a service. For example, corporations, partnerships, trusts and NGOs.
• Individual: A ‘natural person’ (legally speaking, one who has their own legal personality) who is an individual human being and is not formed and administered as per corporate law.
• Legal name of property: The official name of the property as used on official registration documents.
• Ultimate legal owner of the property: The ultimate legal owner is the individual who ultimately owns the property. If an individual person owns the property legally, then they are the ultimate legal owner. If a company owns the property, the person who owns this company is the ultimate owner. The ultimate owner is the person who is ultimately at the top of the ownership structure.
• Full name of owner/Full name of owner of management company: The ultimate beneficial owner. If a company owns the property/management company, we need the full legal name of the company. If the property/management company is owned by an individual, then we will need the full legal name of that individual.
• Different name: Some companies operate under a name that differs from the registered, legal name of the business. This could be a trade name, trading name or business name.
• Type of manager - Property manager: A person (or persons) responsible for the day-to-day operations of the property. This can include managing employees and planning, marketing, coordinating and administering hotel services, such as catering and accommodation facilities.
• Type of manager - Management company: A management company manages the daily operations of a hotel, either for an incentive fee, a base fee or a cut of the gross revenue. They typically function as third-party operators, providing day-to-day management services as well as support in accounting, sales and marketing, food and beverage, human resources, auditing, revenue management, etc.
• Government officials/Government agencies: This includes individuals such as a Head of State, an elected member of government or a senior employee of a government or legislative body, as well as departments, agencies or legislative bodies established by governments.
• Government owned: Where an entity is wholly owned or controlled (i.e. through more than 50% ownership) by a government body or government official.
• Shareholder: If a property is owned by multiple people, or companies, we require the legal name of the company or individual, whose ownership is more than 20%.

You’ll also find more helpful information on the Partner Help Centre.