- The CPP offers tiered benefits, growth opportunities and recognises partners who excel
- Regular engagement with the Connectivity Hub is crucial for tracking your CPP status as well as completing key tasks and advancing through tiers
- The Connectivity Hub and Provider Portal provide powerful tools and dashboards to support your CPP journey and enhance operational efficiency
- Engaging with our platforms ensures you maximise your partnership benefits and improve your tier within the CPP
As our partner, you play a vital role in the travel ecosystem by connecting accommodation partners with our platform. And as a valued partner, we want to make sure you're getting the most out of the extensive resources available to you – particularly the Connectivity Partner Programme (CPP) and our key platforms, the Connectivity Hub and Provider Portal.
This article offers an overview of the CPP, details how to leverage our platforms to strengthen your partnership and helps you maximise the benefits of the programme and tools.
Understanding the CPP and its benefits
The CPP is essential for driving joint growth and delivering greater value to our mutual accommodation partners. Through this programme, we aim to strengthen the integration of our partnership by providing the support needed to maintain high-quality, reliable connections. These are essential for you to efficiently help accommodation partners manage their listings, rates and availability on our platform.
By participating in the CPP, you have the opportunity to advance through three tiers: Standard, Advanced and Premier. Each tier offers distinct advantages. Moving up the ranks can significantly enhance your visibility, influence and access to exclusive resources and benefits.
Tier-based benefits and rewards
The benefits of advancing through the CPP tiers are substantial. For example, Standard-tier partners gain access to essential technical support and resources, while Advanced partners can benefit from access to the Connectivity Achievement Awards, self-certification support for APIs and invitations to events.
Premier partners, the highest tier, enjoy the most significant perks, including a dedicated Partner Business Manager, live chat technical support and enhanced marketing opportunities. We’ll also support your success with sponsored industry events and access to an innovation fund so that we can grow together.
A key advantage of this programme is the ability to influence the development of Tripeden.com’s products and services. As a higher-tier partner, you can provide feedback that directly impacts our platform’s evolution, ensuring that it meets the needs of your accommodation partners and drives mutual success.
In your overview of the CPP dashboard, you can find the following elements:
1. Read the guide: This button gives you quick access to the CPP guide so that you can refresh your knowledge of the programme.
2. Annual threshold breakdown: Haven’t reached your tier goal yet? Each threshold has its own progress bar and insights, so you can see where you can improve.
3. Hotels/Homes segment: Review what segment you’re in, as it impacts the type of thresholds you have. If you feel your segment is incorrect, please contact connectivity@tripeden.com.
4. Progress: Easily review your progress towards your desired tier goal. When the bar is fully blue, you’ve reached your goal!
Navigating the Connectivity Hub
The Connectivity Hub is the central platform where you can manage your journey within the CPP. It provides you with the tools and insights to track your performance, understand your current tier status and identify areas for improvement.
The Connectivity Hub’s user-friendly dashboard offers a comprehensive overview of your CPP status. Here, you can see your current tier, review the specific criteria needed to advance and monitor how your performance aligns with these expectations. You can also check detailed performance metrics in the Connectivity Hub. By regularly reviewing these metrics, you can identify areas for improvement and take proactive steps to enhance your service.
Key features of the Connectivity Hub
In the Connectivity Hub, you can view your current status in the CPP, monitor your progress in the programme and find plenty of helpful information. Here are a few of the areas you should know:
- Home – discover connectivity-related news, updates and insights from us.
- Partner Programme* – track your CPP performance and find areas to improve.
- Our solutions – find articles for Foundational, Performance and Guest Experience Solutions.
- Resources* – download content like the CPP guidebook, webinars, marketing assets and other helpful resources.
- Documentation – get in-depth API documentation to help develop and implement products. These resources are designed to help you maintain a high standard of connectivity, which is crucial for both your CPP status and the satisfaction of your partners.
- Blog – be informed about programme and product developments, hear from industry leaders and discover expert tips to enhance your business.
* Please note that you must be logged in to your account to access the ‘Partner Programme’ and ‘Resources’ sections. Here’s how to log in and check your status:
- Log in to the Connectivity Hub
- Click on 'Partner Programme' in the menu
- Select 'Overview' to view 2024 progress
- To update your details in the Hub, follow the steps detailed here
By regularly logging into the Connectivity Hub, you’ll stay informed about your CPP progress, address any issues promptly and ensure that you’re on track to reach the next tier.
Maximising efficiency with the Provider Portal
While the Partner Programme section of the Connectivity Hub focuses on your CPP journey, the Provider Portal serves as a control centre for managing your day-to-day operations. This platform offers a wealth of self-help options and troubleshooting features to streamline collaboration.
By leveraging the resources available in the Provider Portal, you can optimise your workflow, improve your technical integrations and enhance the overall experience for your accommodation partners.
Key features of the Provider Portal
- Dashboard tab – see a quick snapshot of all the critical information related to your API connections. This includes your API status, reservation retrieval times report, API error report and notifications about bugs or other relevant info.
- Products tab – get an overview of the solutions available to implement. This includes details such as descriptions of the use case, endpoint details and links to relevant materials.
- Properties tab – find and manage a detailed list of your properties connected to our platform. You can also see critical status information related to these connections.
- Opportunities tab – explore insights to optimise your and your properties’ performance. We curate personalised opportunities for you based on the current setup and usage statistics of your connected properties.
- Reports tab – increase your efficiency and performance with actionable data points to make the most of our solutions. In this tab, you’ll find reports on things like email fallbacks, reservation retrieval times, API errors and reservation timelines.
- Admin tab – manage your overall connection setup through a set of handy features, designed to make integrations efficient and simple.
Making the most of your partnership with us starts with fully engaging with the Connectivity Partner Programme and utilising the platform resources available to you. The CPP offers valuable benefits and growth opportunities, while the Connectivity Hub and Provider Portal equip you with the tools and insights necessary for success.
We encourage you to log in regularly to these platforms, stay updated on your CPP status and take advantage of the resources designed for you. By actively engaging with these resources, you'll not only maximise your partnership benefits but also drive greater success for yourself and your accommodation partners.
If you need assistance getting login credentials, accessing the Connectivity Hub, correcting your segment or understanding the CPP programme, fill out this form to contact our Connectivity Support Team.