Guest Experience Solutions

Boost performance further by enhancing guest interactions

After setting up the fundamentals and implementing the Performance Solutions required to find success, your connected properties will benefit from optimising how they can improve the guest experience.

Our Guest Experience Solutions enable your properties to proactively manage and improve how guests see them. By focusing on high guest satisfaction and good reviews, you’re more likely to increase bookings and earn customer loyalty.

Guest Experience Solutions: an overview

These Guest Experience Solutions are categorised based on the segment you primarily focus on: hotels or homes. You should refer to the solutions for hotel properties if you cater to more than 50% hotels, or the solutions for home properties if you mainly work with homes.

Guest Experience Solutions for providers that focus primarily on hotel properties

Guest Experience Solutions for providers that focus primarily on home properties

Guest Reviews
Messaging
Reporting
Online Check-in
Vacation Rental Essentials

Guest Reviews
Messaging
Reporting
Online Check-in

Your choice of Guest Experience Solutions

Guest Reviews

The Guest Reviews API gives hotel and home property owners an overview of what guests say about their property and helps them to be proactive about responding to feedback and improving their guests’ experiences.

Messaging

Set hotel and home properties up for communication success by implementing the Messaging API directly into your product’s inbox.

Reporting

With the Reporting API, hotel and home properties can handle reservation updates directly with you instead of making changes manually on the Tripeden.com extranet.

Online Check-in

The Online Check-in API automates the check-in process to help hotel and home properties save time and offer a seamless guest check-in experience.

Vacation Rental Essentials

Our Vacation Rental Essentials presents specific APIs and products to help Connected Vacation Rental hotel properties boost performance. These are part of the Foundational Solutions for home properties.

Act on guest reviews

Reviewing guest feedback is a good way for your properties to identify quick improvements and work towards strategic, long-term changes.