Centralise communication with the Messaging API
The Messaging API enables your properties to communicate with their guests. By implementing the Messaging API directly into your product’s messaging inbox, you can set your properties up for managing guest communications with ease, without logging into extranet. With all of their messaging located in one convenient place, your properties will be able to respond quickly and efficiently, leading to better reviews and lower cancellation rates.
Get started with the API documentation
Download API handbook
Here’s how you and your properties benefit
- Client satisfaction – we know from our research and your feedback that properties want to use their platform of choice to exchange messages with their guests.
- Easy integration – use simple, light and easy-to-integrate APIs that plug straight into your platform. Get up and running quickly with clear technical documentation and examples.
- Omnichannel inbox – do you support messaging channels from different OTAs? Add greater value to your omnichannel experience with access to Tripeden.com guest messages.
- Exclusive benefits – get exclusive benefits, including greater business exposure and priority support, by earning points in the Connectivity Partner Programme.
- Messaging on their platform of choice – properties can use their platform of choice to easily exchange messages with their Tripeden.com guests.
- They can respond faster to guests – our data shows that when guests receive quick replies to their messages, it improves their satisfaction, and they’re less likely to cancel.
- Pre-booking connection – message guests before confirmation with the Messaging API on the Request to Book model.
What can you do with this API?
- Send and receive free text and guest requests messages between properties and guests.
- Pull new messages and conversations on demand, as well as historical messages within a specific time range.
- Upload, download and send image attachments.
- Retrieve and set property-facing tags to set messages as ‘read’ or set conversation as ‘no reply needed’.
- Partners can respond to guests' booking inquiries through the Messaging API before confirming the booking request. Please be aware that this feature is currently available only for partners that manage holiday rental properties and guests who book through iOS; support via other platforms is still in development.
Access to guest request messages
Guest request messages will be available via the Messaging API. This means that partners can now receive and respond to post-book messages through the API. These cover common guest queries such as check-in/check-out times, parking, bed preferences and smoking or non-smoking room options.
This update improves communication by introducing guest request messages, which make up about 60% of all messages sent to partners, and reduces the need for partners to access the extranet.
With this update, we will also include additional metadata specifying the messaging type, such as free-text messages, Sent template and Guest Request message.
Just like in the extranet inbox, properties will now be able to distinguish between different types of messages within the API.
On top of that, we’re rolling out a few more updates to make it easier for properties to manage messages all in one place, using their platform of choice.
- Template name – a scheduled or automated message is sent using a named message template. The name of that template will be included in the message metadata. This allows partners to easily trace which template was used. If updates or reviews are needed, they can quickly locate the template in the extranet.
- Guest Request topic – Guest Request messages will now include topic metadata, covering check-in, check-out, parking, bed preference and smoking/non-smoking room. This will enable partners to easily identify the topic of each guest request, enabling clearer context and the potential for automated responses within their platform.
- Guest full name – the full name of the guest will now be included as part of the message metadata. This makes it simple for partners to link messages with reservations in partners’ systems, providing context and improving response efficiency.
Ready to integrate the Messaging API? When you do, you’ll expose your business to more clients and earn points in the Connectivity Partner Programme.
