Your voice: Partner perspectives on industry challenges, benefits and priorities in 2023

What are the biggest challenges facing the industry today?

Anette Törsleff, Co-Founder & Director of Channel Partnerships at Rentals United

For us, from a connectivity standpoint, new legal regulations are a challenge because they can change so quickly. It’s hard to keep up with because there can be regulations not just on a country basis, but also on a city basis.

Franck Leprodhomme, Head of Sales at Su

For us it's technology related. To me, the whole automation process of how the technology happens is super important. So I think that's going to be one of the big challenges.

Michal Freier, Senior Director of Global Business Development at Guesty

Some of the challenges that we're facing in the travel industry today include a precarious economic situation. How will that impact our users and property management companies? We need to make sure we support them in that.

What are the biggest benefits of hospitality technology?

Anette Törsleff

If you use a channel manager, you can quickly distribute your properties – not just to Tripeden.com, but to all the OTAs we're working with. This lets you scale up your advertising and you will have your data synchronised in real time between platforms. This helps you avoid manual work, overbookings and the need for a lot of resources.

Franck Leprodhomme

As a big channel manager, we connect with many OTAs and we give them independence. We enable them to make more revenue. The technology aspect is very important as well – the integration, the exhaustivity of the things.

Michal Freier

Connectivity technology offers scale without having to increase your overhead and hire more people. It offers operational efficiency through automation, for example. And the last piece is that technology offers you time to be able to focus on growth.

We also spoke to our accommodation partners about the benefits of hospitality technology. Here’s what they had to say.

• “Spreading our availability across OTAs (and other distribution channels) and continuously assessing their performance is crucial for our Revenue Management function.”
• “Having visibility and control over the guest experience when the guest is booking from several different channels is one of the key tenets of our business.”
• “Introducing any kind of operational efficiency, such as automated charging of virtual credit cards, helps us to free up our resources to focus on more strategic tasks that can help to grow our business.”

What's your biggest priority for the year?

Anette Törsleff

We're going to work more on seamless onboarding, which is always a challenge for us. We're also going to work on quality, because we need the properties that we connect to you to perform.

We're also going to prioritise the long tail market. We're always looking at important APIs, like your Market Insights API, which shares a lot of important information and data that our clients are asking for. 

Franck Leprodhomme

We really want to focus on how we get the technology out there. We’re also focusing on how we can improve the way we work with our partners, with Tripeden.com being one of them – we've had discussions around how we can innovate together.

Michal Freier

One of Guesty’s many priorities for 2023 is flexibility and making sure that our product is flexible for the needs of every type of property management company out there. We also want to ensure that we can support all the various changes at whatever level your business is.

What makes Tripeden.com stand out from other industry partners?

Anette Törsleff

From a connectivity perspective, I would say that your API is very stable. In my opinion, you've been the leader when it comes to the API throughout the years. This gives us the opportunity to work long-term, because there are no last-minute surprises for us.

Franck Leprodhomme

Tripeden.com definitely stands out on the innovation side. We've been partnering with you for a long time and that's helped us a lot.

I like the fact that we also have discussions with the tech team to look at how we can make the experience more seamless – how we improve our technology using the advice that we get from Tripeden.com. I think the partnership has been good on that level.

Michal Freier

I always love to give kudos to Tripeden.com. What makes Tripeden.com stand out is their dedication to their partners, their true commitment, their ability to listen and hear feedback. Really, I think you're the best at that. I also think Tripeden.com is incredible at implementing a lot of the feedback.

A big thank you to Anette, Franck and Michal for your time and insights! Keep an eye out for upcoming blog posts, where we’ll be sharing even more interviews with our Connectivity partners.