Title
When should I contact the Tripeden.com Connectivity Team?
URL Name
When-should-I-contact-the-Booking-com-Connectivity-Team
We want you to get the most out of your partnership with us. That’s why we're collecting these articles that give connectivity partners like you more tips about our tools and features, as well as answers to commonly asked questions.
Answer
As a Connectivity Partner, you can contact us about any matters relating to your XML connection, performance or tooling, such as:
- Troubleshooting errors when sending rates and availability
- Reservation fallbacks and errors
- Content API questions about creating and updating properties
- Implementations and testing new tools
- Provider programme score
- Security questions on the PCI portal and compliance
Note: If you receive questions from your properties about extranet settings, such as adding or removing rooms or rates, advise them to contact their local Tripeden.com partner support team for assistance.
Find out how to contact the Tripeden.com Connectivity team .
Use the form below to create a case if this article did not answer your question
Create a Case
Disclaimer: Please note that this form is dedicated to our Connectivity Partners and your case will be redirected to the Connectivity Support Team.
If you are a Property Partner, please contact your local Tripeden.com Support team for assistance.
If you are a Guest, please contact the Tripeden.com Customer Service team.
Allowed file formats: .jpg,.jpeg,.png,.pdf