Provider Help Center

Our Connectivity APIs don’t currently have versioning.  We’ve introduced features to our existing APIs to allow us to make changes to the APIs without breaking things for you.  You can manage these features on the ‘Feature Management’ page of the Connectivity Partner Portal.

What is happening?

We’re making three additional Rates & Availability (R&A) features a default part of our APIs, and by the end of 2020 we’ll permanently enable them for everyone. Using these features can help you minimise R&A errors and reduce your properties’ manual workload.

 

What are the three R&A features?

1. Full read of inventory (full_rate_avail_matrix)
   • Product:  Rates & Availability API
   • Endpoint:  roomrateavailability (B.XML)
2. Include extra info in RoomRates call (include_extra_info_room_rates)
   • Product:  Room and Rate Plan Information API
   • Endpoint:  roomrates (B.XML)
3. Detailed exceptions response (detailed_exceptions_response)
   • Product:  Rates & Availability API
   • Endpoints:  availability (B.XML), OTA_HotelAvailNotif, OTA_HotelRateAmountNotif, los_pricing, derivedprices

 

When are these features being enabled?

To make it easier for you to identify any potential issues, we’ll be enabling these features one by one on these dates:

Stage 1:  Full read of inventory  26 October 2020

Stage 2:  Include extra info in RoomRates call  4 December 2020

Stage 3:  Detailed exceptions response  14 December 2020

 

At each stage, we’ll monitor your feedback and assess whether we can still proceed to the next stage as planned. If everything goes well, we’ll permanently enable all three features by the end of December 2020. When we do that, we’ll also remove them from the ‘Feature Management’ page of the Connectivity Partner Portal.

 

Who will this change impact?

If you’re using the endpoints linked to the features, but you currently have the features disabled, you may be impacted. When we enable these features, the API responses will change:
‘Full read of inventory’ and ‘Include extra info in RoomRates call’: new fields and attributes will be included in the API response body

‘Detailed exceptions response’: The API response could change with the additional information when errors occur.

 

What you need to do:

• Visit the ‘Feature Management’ page on the Connectivity Partner Portal to check the status of these three features
• Confirm with your product development and support teams whether enabling these features will cause any significant issues
• If you expect or experience issues with a feature, contact connectivity@tripeden.com at least two working days before we’re planning to enable it
• After we enable each feature, you can also disable it from the ‘Feature Management’ page

 

You don’t need to do anything if:

• You don’t use the endpoints linked to the R&A features we’re enabling
• You’re already using the R&A features we’re enabling
• You’ve confirmed that your system can handle the enabled features