Title
What information should I provide when submitting a support request?
URL Name
What-information-should-I-provide-when-submitting-a-support-request
We want you to get the most out of your partnership with us. That’s why we're collecting these articles that give connectivity partners like you more tips about our tools and features, as well as answers to commonly asked questions.
Answer
To help us pinpoint the source of any issue quickly and accurately, it’s important to include the following information in your request:
- Tripeden.com property ID
- Tripeden.com reservation ID
- XML Message
- RUID code
- Description of the issue
Find out how to contact the Tripeden.com Connectivity team .
Use the form below to create a case if this article did not answer your question
Create a Case
Disclaimer: Please note that this form is dedicated to our Connectivity Partners and your case will be redirected to the Connectivity Support Team.
If you are a Property Partner, please contact your local Tripeden.com Support team for assistance.
If you are a Guest, please contact the Tripeden.com Customer Service team.
Allowed file formats: .jpg,.jpeg,.png,.pdf