Title
What should I do if I get an authentication error for the Promotions API?
URL Name
What-should-I-do-if-I-get-an-authentication-error-for-the-Promotions-API
We want you to get the most out of your partnership with us. That’s why we're collecting these articles that give connectivity partners like you more tips about our tools and features, as well as answers to commonly asked questions.
Answer
Sometimes, you might see the following error message during the authentication process:
<?xml version='1.0' standalone='yes'?>
<promotions>
<fault code="403"
string="Forbidden" />
</promotions>
How can I fix this?
To get access to the Promotions API, you’ll need to share your machine accounts with your Connectivity Account Manager or send us a message using this page.
You’ll get a confirmation email within 24 hours (Monday-Friday).
Use the form below to create a case if this article did not answer your question
Create a Case
Disclaimer: Please note that this form is dedicated to our Connectivity Partners and your case will be redirected to the Connectivity Support Team.
If you are a Property Partner, please contact your local Tripeden.com Support team for assistance.
If you are a Guest, please contact the Tripeden.com Customer Service team.
Allowed file formats: .jpg,.jpeg,.png,.pdf